Shipping & Delivery

Orders are processed within 1-3 business days.

Please note that orders are not processed on weekends or public holidays.

We offer the following shipping options for orders within Australia:

Standard Shipping: Estimated delivery within 3-7 business days after dispatch.

Express Shipping: Estimated delivery within 1-3 business days after dispatch.

These timeframes apply to in-stock items and do not include any additional production time for made-to-order items.

Standard Shipping (Australia): $12.50 flat rate.

Express Shipping (Australia): $15 flat rate.

Free Standard Shipping: Available for Australian orders over $160.

Shipping costs and any applicable free-shipping offer will be displayed at checkout. Please check the checkout details for your order.

At this time, Townsman does not offer international shipping. We currently deliver only within Australia.

We appreciate your interest and are working towards expanding our shipping options in the future. Stay tuned for updates!

Once your order has been processed, you will receive a confirmation email. This email confirms that your order is being prepared for dispatch but does not include a tracking number.

You will receive a tracking number in a separate email at the time of dispatch, which you can use to monitor your shipment’s progress.

Once your order has been dispatched, you will receive a tracking number via email to follow your parcel’s journey.

For items available for pre-order, please review the product description thoroughly to confirm you’re comfortable with the estimated dispatch or delivery timeframe.

Estimated dates may change due to factors beyond Townsman's control. If there are any updates or delays, we will keep you informed promptly.

If a delay significantly affects your order, please contact us so we can discuss the available options. Your rights under the Australian Consumer Law are not affected.

If your parcel is delayed, missing, stolen or arrives damaged, please contact us at enquiries@townsman.com.au. We will assist you in investigating the issue.

Once your order has been dispatched, you can use your Australia Post tracking details to monitor its progress and check any available delivery options.

We will work with you to resolve delivery issues in accordance with our obligations and your rights under the Australian Consumer Law.

Made-to-order production timeframe

The Executive Collection is made to order. Please allow approximately 4-6 weeks for your item to be made before delivery.

Standard sizing

For standard-sized Executive Collection orders, the estimated 4-6 week timeframe begins from the date of purchase.

Made-to-measure

For made-to-measure orders, available in Melbourne, the estimated 4-6 week timeframe begins from your made-to-measure consultation.

Shipping and delivery

The 4-6 week timeframe is an estimate for the made-to-order process. Transit time may be additional once your item has been dispatched. Standard and express shipping options, where available, refer to transit time after dispatch and do not shorten the production timeframe.

You will receive a dispatch confirmation and tracking details when your order is on its way.

Delays

If we become aware of a significant delay, we will contact you with an update. If your order is delayed beyond the agreed or legally required timeframe, your rights under the Australian Consumer Law remain unaffected.

Before purchasing, please review our Returns Policy for the change-of-mind conditions that apply to the Executive Collection.